Terms and Conditions
Terms and Conditions – Complete a task Services
1. Acceptance of Terms
Connect with Fast and Reliable Service Providers through Completeatask.co.uk (“the Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Website.
2. User Registration
2.1 To access certain features of the Website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.
2.2 You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use of your account.
2.3 For verification purpose, complete a task may request more information to verify you and /or your business in order to provide or continue using our services.
2.4 Registration information should be updated promptly in the event of a change so that it is complete and accurate at all times, any updates to your registration details can be reflected in other accounts with us
2.5 Your account is not transferable to any third party and the usage shall only be your responsibility, but in the event a third party you nominated manages your account on your behalf, it will be at your own risk.
2.6 You may at any time cancel your account when necessary or request reactivation when there are issues concerning suspension of your account. You can do this by contacting us via email or contact Us.
3. Roles and Responsibilities
3.1 Complete a task is not a party to any sales contract or neither a task originator nor a tasker of any services offered on our platform.
3.2 Complete a task has no power and will not be held responsible or liable for services in terms of availability, quality, safety, and legality when an item is advertised on our platform.
3.3 Services provided on the platform should meet the required quality and standard.
3.4 You agree that we hold, receive and disburse funds in accordance with your payment instructions (without prejudice to the provisions of this Agreement).
3.5 Payment of services is completed when the task originator pays us in full on your behalf for ay tasks undertaken on the platform.
3.6 Complete a task does not act on behalf of or as a trustee of either the parties (taskers, task originator)
3.7 Complete a task may outsource one or more services to third parties and that you consented.
3.8 You are not permitted to operate as an intermediary, payment service provider or resell services on behalf of a third party. Complete a task may investigate your account for whatever reason without limitation for any violation of our terms or compliant from a third party.
3.9 It is your responsibility for determining all taxes on services provided on our platform (Completeatask.com) without limitation, also your duty to collect, report and transmit the correct taxes to the tax authority in your jurisdiction.
4. Payment Settlement
4.1 Complete a task will use the bank account you supplied at registration to transfer funds to you after every task is completed.
The funds that will be made available and transfer to your account will be the exact gross amount for the services you provided, less all Complete a task commission fees under these terms and conditions.
Cards duly authorised by the appropriate issuer will only be processed and does not guarantee that payment for the transaction will be collected, or the transaction might be subject to a chargeback, or card owner is not permitted to use the card.
Funds held in your account will not receive any interest or other earnings and do not qualify for a deposit guarantee scheme. We may add / remove any payment methods or cards accepted by us without prior notification.
4.2 Payment Processing: Complete a task will determine the timeframe payments and refunds for your transaction(s) will be processed, all transactions will be processed when submitted via our service, except in accordance with the terms of this Agreement.
We may decline to process some of or any of your transactions when suspected or discovered to be fraudulent, illegal or otherwise contrary to the terms of this agreement.
Transactions fully authorise and initiated by you will be processed within a business working day.
You will be sent a notification within a legal timeframe if for any reason we decline to process any transaction and state the reasons in clear terms and the procedure for correction of any error that led to the refusal
If for any reason we decline or make a mistake in processing a transaction, Complete a task will upon request investigate further and will forward the result to you without a charge.
4.3 Refunds: You agree to accept and process refunds and any adjustments including taxes for your services in line with any applicable laws and your policies during the time of a related contract.
All refund payments will be processed through our site using your account and we shall credit the designated account and you will reimburse the amount refunded back to us accordingly.
4.4 Dealing with card refunds:
Clients to be enlighten of your refund policies at the point of every agreement.
Do not accept cash as a means of refund for a transaction made with card payment for your services
In any case, when a refund is initiated, the client will be reimbursed the exact amount paid for the services, except if there is any arrangement on the payment
If your refund policy is not satisfactory to the client, you may receive a chargeback related to these sales.
4.5 Disbursement: We shall disburse your funds automatically through electronic transfer into your account within 3 working days upon receiving confirmation from the client that the job has been completed to the required specification (mark job as complete).
In some circumstances payment may take longer when there is a dispute and complain about a service.
Complete a task may restrict access, balance availability and transactions to or from your account pending a complete investigation and resolution; if any part of our terms and condition are breached, if we cannot verify your identity, if your bank account falls short of acceptance or comply with our policy, if any dispute exists in your account or transactions, if we deem it fit to protect the security of our systems, If required by law, court of competent jurisdiction, or any constitutional authority, in order to protect our establishment and other users.
If you are in doubt or believe any transactional error have been spotted on your account, you must notify us immediately, so that we can conduct our investigation to put your account back to the required state. You also authorise us to initiate a credit or debit back into your account or bank account of any correction as applicable by law. If on the contrary, we are unable to debit your account, you give authorisation to resubmit the debit (or in case of our or affiliate fees for the service provided) to any other account you have on file with us. Refunds can only be made available if and only if the transaction is reported within 12 months after the contract of sale date.
5.0 Chargeback
5.1 Chargeback: A Chargeback can occur when a transaction amount is reversed to your account due to the following factors; dispute, unauthorised transaction, suspicious or unlawful or in violation of our terms and by any other reason. Complete a task will only bear the risk of card fraud that occurs from payment transactions made to you by task originator on our platform while you bear any other risk or loss in connection with your services on or via the platform.
5.2 Chargeback Collection: When a transaction results in chargeback, we will retain the chargeback amount in the reserve and subtract the amount of the chargeback and any relevant fees associated with the process from your bank account or other payment methods you registered with us. In a case where we are unable to collect funds due to a chargeback for which you are accountable under this term and agreement, full payment of the chargeback will be paid by you when demanded. All expenses, including, without limitation, legal fees incurred during the cause of collecting the entire account shortfall unpaid by you or your business. If for any reason a payment could not be collected, you will completely assign Complete a task all rights, title and interest you have in and related with the debt, by agreeing to provide information and documentation we may require in order to determine and assign such right, title or interest.
5.3 Chargeback in Excess on Accounts: When we established you have incurred multiple chargebacks on your account, we may put in place measures to control your account by:
Suspending or terminating of our service to you.
Initiate a processing fee.
Set up a reserve in an account to cover all fees including chargeback.
6. Advertisements
6.1 Completeatask.com allows users to post a task and service providers to list their ads for services. Users are solely responsible for the content of their ads.
6.2 Completeatask.com reserves the right to remove any ad that violates these terms or is deemed inappropriate.
7. Prohibited Content
You agree not to post or promote content that is illegal, defamatory, misleading, or violates the rights of others.
8. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which can be found here.
9. Limitation of Liability
Completeatask.com is not responsible for the accuracy, quality, safety, or legality of the products or services advertised on the Website. Users engage with ads at their own risk.
10. Termination of Service
We reserve the right to terminate or suspend your account and access to the Website at our sole discretion, without prior notice.
11. Changes to Terms
Completeatask.com may update these Terms and Conditions from time to time. It is your responsibility to review these terms periodically for changes.
12 Complaint Process
We shall provide quality and robust service during our relationship with you. If for any reason you wish to make a complaint about any of our service, you can do so. A resolution mechanism has been put in place through a process such that the customer service team will pick up your complaint and try to resolve it. If you are not satisfied, the resolution team will intervene and investigate the matter further within 48hrs and come out with a resolution. In the circumstances that you are still not comfortable with our response, the resolution team manager, who is the final ranking member will endeavour to resolve all issues within 3 days
13. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.